Privacy

Last updated 11 November 2026. This page says what Recolour My House collects, why, and who else handles it.

Your photos

When you ask for a preview, your photo and the colours you chose are sent to our image provider, OpenAI, which generates the result. We pass the photo through and do not store it on our servers.

OpenAI states that content sent through its API is not used to train its models, and that it may keep that content for up to 30 days to monitor for abuse before deleting it. Its handling is covered by its own API terms and privacy policy.

The previews you make are saved in your browser, on your device, so they are still there when you come back. Clearing your browser data removes them. Avoid uploading photos that show people's faces or anything you would not want processed by a third party.

What we store

• A random ID kept in your browser, so we can count your free previews and paid renders. It is not linked to your name unless you buy something.
• Usage events, such as a page being opened, a preview being made or a button being pressed, with the country your connection comes from and any campaign tag in the link you followed.
• A scrambled (hashed) form of your IP address, kept for a day at a time to limit abuse of the free previews.
• If you buy: your email address, what you bought, the amount, and the Stripe customer and subscription references.
• If you send a message through the contact page: your email address and the message.

We do not use advertising cookies in the tool itself. If we run ads, a measurement tag from the ad platform may load on our pages so we can tell which ads lead to use of the tool.

Payments

Payments are handled by Stripe. Your card details go to Stripe and never reach us.

Who else handles data

• OpenAI, to generate previews.
• Stripe, for payments and receipts.
• Cloudflare, which hosts the site and database.
• Google Fonts, which serves the typeface.

We do not sell personal information.

Access and deletion

Use the contact page to ask what we hold about you or to have it deleted. Include your access code or the email you paid with so we can find your record.